FAQs

Fees

Intake Appointment $200

Follow Up Appointments $175

Some sliding scale appointments may be available, please inquire.

Insurance

We are in-network with Aetna, BCBS PPO, Lyra Health EAP, and Optum/United Healthcare. Please have your insurance information ready at time of scheduling, and keep your therapist up to date about any changes in insurance.

While we do not accept other insurances, you may be able to receive reimbursement through your insurance provider. At your request, we can provide receipts for you to submit to your insurance provider for reimbursement.

Cancellation Policy

We know that life happens, and we try to accommodate appointment changes. We do require at least 24 hours notice to cancel or reschedule an appointment. Please note there is a cancellation fee for any appointment cancelled with less than 24 hours notice. This fee is not covered or reimbursed by insurance.

Good Faith Estimate 

Under the No Surprises Act (H.R. 133 - which went into effect on January 1, 2022), healthcare providers need to give clients or patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.

• This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created. 

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes (under the law/when applicable) related costs like medical tests, prescription drugs, equipment, and hospital fees.

• The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill. 

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure your healthcare provider gives you a Good Faith Estimate within the following timeframes:

  • If the service is scheduled at least three business days before the appointment date, no later than one business day after the date of scheduling;

  • If the service is scheduled at least 10 business days before the appointment date, no later than three business days after the date of schedule; or

  • If the uninsured or self-pay patient requests a good faith estimate (without scheduling the service), no later than three business days after the date of the request. A new good faith estimate must be provided, within the specified timeframes if the patient reschedules the requested item or service.

• The No Surprises Act has a universal waiver form required, which AY Behavioral Health Services provides on our online portal.

Note: A Good Faith Estimate is for your awareness only. It does NOT involve you needing to make any type of commitment.

To learn more and get a form to start the process, go to www.cms.gov/nosurprises or call 800-985-3059. For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call 800-985-3059. Keep a copy of this Good Faith Estimate in a safe place or take pictures of it. You may need it if you are billed a higher amount.

If you have questions or concerns, please reach out.